Privacy Policy

Last updated: 6/13/2026

This Privacy Policy describes how ALICJA SHOP SP. Z O.O. ("we", "us", "our") collects, uses, and shares information when you use Alicja (the "Service"). We are registered in Poland under KRS number 0001230926, with our registered address at ul. Jana Heweliusza 11/811, 80-890 Gdańsk, Poland.

1. Information We Collect

Account & checkout data: first name, last name, email address, phone number, and shipping address you provide at checkout or when creating an account.
Order data: products purchased, total amount, shipping details, timestamps.
Payment data: processed securely by our payment provider. We do not store full card numbers.
Usage data: IP address, browser type, pages visited, referrer, and interactions, collected via cookies and similar technologies.

2. How We Use Your Information

To process and deliver your orders;
To send order confirmations, shipping updates, and transactional emails;
To provide customer support;
To improve the Service and our products;
To comply with legal and tax obligations;
With your consent, to send marketing communications (you can opt out anytime).

3. Legal Bases (GDPR)

We process personal data based on: contract performance (order fulfillment), legitimate interests (fraud prevention, service improvement), legal obligations (accounting, tax), and your consent where required (marketing emails).

4. Sharing of Information

We share data only with service providers necessary to operate the Service, including payment processors, shipping carriers, hosting providers, email delivery services, and analytics providers. We do not sell your personal information.

5. Cookies

We use strictly necessary cookies to operate the Service and, with your consent, analytics and marketing cookies to understand usage. You can manage your preferences via the cookie banner or your browser settings.

6. Data Retention

We retain order and account data for as long as necessary to fulfill our legal and tax obligations (typically 5 years for Polish accounting records under the Accounting Act). Marketing data is retained until you withdraw consent or opt out.

7. Your Rights

Under the GDPR and Polish data protection law, you have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. You may also lodge a complaint with the Polish supervisory authority (Urząd Ochrony Danych Osobowych). To exercise your rights, email alicjabusiness@outlook.com.

8. Security

We use industry-standard safeguards, including TLS encryption, access controls, and regular security reviews. No online system is 100% secure.

9. International Transfers

Your data is primarily processed in the European Economic Area (EEA). Where service providers operate outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Children

The Service is not directed to children under 16. We do not knowingly collect data from children.

11. Changes

We may update this Policy. The "Last updated" date will reflect changes. Material changes will be notified via email or prominent notice.

12. Contact

ALICJA SHOP SP. Z O.O.
ul. Jana Heweliusza 11/811
80-890 Gdańsk, Poland
Email: alicjabusiness@outlook.com
Phone: +48 732 127 041